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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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The Marketing Reality Check CMOs Need: Emojis, Awareness and AI Won’t Save You The Digital Experience Show's Biggest Moments of 2025 The CX Leader of 2026 Isn’t Who You Think Choice Paralysis Is Quietly Wrecking Your Conversions 6 Marketing Technology Trends to Watch in 2026 Top Call Center Trends to Watch in 2023

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